First Call Cleaning

Terms & Conditions

Multiple bookings will result in the multiple postings on card holders monthly statement.

Liability

By using our service you agree that our liability to you for any reason whatsoever, and for any damages direct, consequential or otherwise shall be limited to 1000AED per customer.

Cancellation Policy:

Company should be informed at least 24 hours in advance about the cancellation of your appointment. Otherwise the cancellation fee of 1 hour work (30 AED) will be charged as we might be unable to fill this spot. In case you are not informing us that you prefer to cancel/reschedule the appointment, the full bill will still be due. While travelling abroad, please let us know before head, which will allow us to give you better service and we could manage the schedule up to your requirements.

Payments

If you have asked for one-time cleaning the amount should be paid in cash directly to the cleaner, once her work is done. Payments are accepted only by cash. Payments through a credit/debit card are only accepted through our website.

Safety Policy

  • First Call Cleaning Services reserves the right to leave the home in case we feel our personal safety is in danger from either another human being or animal.
  • Please be advised that we do not clean up blood and vomit.
Also make notice that we do not touch desks unless they are straightened, empty, or asked by the client. Kindly put aside or inform the cleaner concerning the important documentation.

Some of our clients keep their keys with us. Some others leave them at the reception, or under the mat. We are extremely careful in how we handle your keys, but we cannot assume liability for any losses.

  • We accept payments online using Visa and MasterCard credit/debit card in AED.
  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules